Returns & Exchanges

At CRAFTD, we stand by the quality of our jewelry and offer a 30-day return window for all orders to ensure you are completely satisfied with your purchase. Whether you need a different size or a full refund, our streamlined process makes your exchange or return simple and stress-free.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original CRAFTD packaging, ensuring all tags and protective pouches are included to maintain product integrity.

3

Affix the Label

Download and print your prepaid shipping label from the portal, then attach it firmly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy; once received and inspected, we will process your refund or exchange within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing